Complain like a Pro!


	Complain like a Pro!

CharmEng89

11-8-2007 10:57 AM

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<div style="margin: 12px 0px; font-family: arial; color: #333333; background: #ffffff; border: solid 4px #e5e5e5; width: 100%; clear: left;"><div class="CM_CTB_Content_Wrap" style="margin: 0px; padding: 0px;background-color: #ffffff;"><div style="border-bottom: solid 1px #dcdcdc; white-space: nowrap; margin-bottom: 8px; background-color: #eeeeee ;background-image: url(http://www.clipmarks.com/images/source-bg.gif); background-repeat: repeat-x; height: 24px; line-height: 24px; vertical-align: middle; padding-bottom: 4px; color: #666666; font-size: 10px;" ><a href="http://clipmarks.com/clip-to-blog/" title="see clips that are hot right now"><img src="http://content.clipmarks.com/blog_embed/f7cfde28-7390-407c-a4b1-a5389058acb6/173AB8F9-06DA-434E-8913-6ED21922E1F2/" alt="" width="19" height="19" border="0" style="vertical-align: middle; margin: 0px 4px; display: inline; border: none; float:none;" /></a>clipped from <a title="http://consumerist.com/consumer/complaints/complain-like-a-pro-in-10-easy-steps-319895.php" href="http://consumerist.com/consumer/complaints/complain-like-a-pro-in-10-easy-steps-319895.php" style="font-size: 11px;">consumerist.com</a></div><blockquote style="text-align: left; padding: 0px 8px; margin: 4px 0px 8px 0px; background: transparent; border: none;" cite="http://consumerist.com/consumer/complaints/complain-like-a-pro-in-10-easy-steps-319895.php"><H2>
					<A href="http://consumerist.com/consumer/complaints/complain-like-a-pro-in-10-easy-steps-319895.php" linkindex="10">Complain Like A Pro In 10 Easy Steps</A>
				</H2></blockquote><div style="height: 2px; font-size: 2px; background: #dcdcdc; border-bottom: solid 1px #f5f5f5; margin: 2px 4px;"></div><blockquote style="text-align: left; padding: 0px 8px; margin: 4px 0px 8px 0px; background: transparent; border: none;" cite="http://consumerist.com/consumer/complaints/complain-like-a-pro-in-10-easy-steps-319895.php"><P>1. Stay calm and polite, even excessively so
2. Don't delay - the longer you wait, the more the company will wonder if the problem is really serious
3. Seek special treatment if warranted.
4. Try the easiest approach first -  the customer service line!
5. Keep good records - write down the names of everyone you talk to and what was discussed. <A href="http://consumerist.com/consumer/tools/5-other-ways-to-easily-insert-timestamps-when-documenting-complaints-280397.php" linkindex="12">Timestamp</A>.
6. <A href="http://consumerist.com/consumer/howto/be-a-customer-service-ninja-177811.php" linkindex="13">Contact top a level executive</A>
7. Be specific
8. Know where else you can turn - state and federal agencies, your local media, The Consumerist...
9. Maintain your momentum - persistence is a virtue
10. If they give you shit, <A href="http://consumerist.com/consumer/hardballs" linkindex="14">consider throwing some hardballs</A></P></blockquote><div style="height: 2px; font-size: 2px; background: #dcdcdc; border-bottom: solid 1px #f5f5f5; margin: 2px 4px;"></div><blockquote style="text-align: left; padding: 0px 8px; margin: 4px 0px 8px 0px; background: transparent; border: none;" cite="http://consumerist.com/consumer/complaints/complain-like-a-pro-in-10-easy-steps-319895.php"><div align="center"><img src="http://content8.clipmarks.com/blog_cache/consumerist.com/img/CD228D0D-5A7B-4C19-BAC7-C71A2E9535AC" alt="angryface.jpg" /></div></blockquote></div><div style="margin: 0px 6px 6px 4px;"><table style="font-size: 11px;border-spacing: 0px;padding: 0px;" cellpadding="0" cellspacing="0" width="100%"><tr><td style="background:transparent;border-width:0px;padding:0px;">&nbsp;</td><td align="right" style="background:transparent;border-width:0px;padding:0px;width:107px" width="107"><a href="http://clipmarks.com/share/173AB8F9-06DA-434E-8913-6ED21922E1F2/blog/" title="blog or email this clip"><img src="http://content9.clipmarks.com/images/c2b-foot.png" border="0" alt="blog it" width="107" height="17" style="border-width:0px;padding:0px;margin:0px;" /></a></td></tr></table></div></div>

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