IT Service Delivery Management, ITIL Service Catalog and BSM Glossary | IT Service Catalog Terms


	IT Service Delivery Management, ITIL Service Catalog and BSM Glossary \| IT Service Catalog Terms

tomcat66_g500

11-10-2009 4:03 PM

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it service management glossary

tomcat66_g500 says:

Glossary of IT service delivery management, ITIL service catalog and BMS Remedy Business Service Management (BSM) terms.

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<div style="margin: 12px 0px; font-family: arial; color: #333333; background: #ffffff; border: solid 4px #e5e5e5; width: 100%; clear: left;"><div class="CM_CTB_Content_Wrap" style="margin: 0px; padding: 0px;background-color: #ffffff;"><div style="border-bottom: solid 1px #dcdcdc; white-space: nowrap; margin-bottom: 8px; background-color: #eeeeee ;background-image: url(http://www.clipmarks.com/images/source-bg.gif); background-repeat: repeat-x; height: 24px; line-height: 24px; vertical-align: middle; padding-bottom: 4px; color: #666666; font-size: 10px;" ><a href="http://clipmarks.com/clip-to-blog/" title="see clips that are hot right now"><img src="http://content.clipmarks.com/blog_embed/7393ab52-3be5-4555-b6a0-ce9e70ad071a/63F52F0A-D02A-4B65-B965-A2C4D9C3F5D9/" alt="" width="19" height="19" border="0" style="vertical-align: middle; margin: 0px 4px; display: inline; border: none; float:none;" /></a>clipped from <a title="http://kineticdata.com/AboutUs/Glossary.html" href="http://kineticdata.com/AboutUs/Glossary.html" style="font-size: 11px;">kineticdata.com</a></div><blockquote style="text-align: left; padding: 0px 8px; margin: 4px 0px 8px 0px; background: transparent; border: none;" cite="http://kineticdata.com/AboutUs/Glossary.html"><DIV class="heading"><H1>Glossary</H1>
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<P>Many words, acronyms, and phrases are used in discussions of ITIL service catalogs, ITIL best practices for IT service delivery management, and <A href="..">business service management</A>. Some are unique to this realm, while others are more commonly used terms that have a unique meaning when used in a service management context. To help clarify these terms and concepts, Kinetic Data, a leading provider of BMC<SPAN class="superscript">®</SPAN> Remedy<SPAN class="superscript">®</SPAN> business and IT service delivery management applications and tools, has compiled this set of definitions.</P></blockquote></div><div style="margin: 0px 6px 6px 4px;"><table style="font-size: 11px;border-spacing: 0px;padding: 0px;" cellpadding="0" cellspacing="0" width="100%"><tr><td style="background:transparent;border-width:0px;padding:0px;">&nbsp;</td><td align="right" style="background:transparent;border-width:0px;padding:0px;width:107px" width="107"><a href="http://clipmarks.com/share/63F52F0A-D02A-4B65-B965-A2C4D9C3F5D9/blog/" title="blog or email this clip"><img src="http://content6.clipmarks.com/images/c2b-foot.png" border="0" alt="blog it" width="107" height="17" style="border-width:0px;padding:0px;margin:0px;" /></a></td></tr></table></div></div>

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