Facebook and the downsides of software as a service


	Facebook and the downsides of software as a service

butesch

3-23-2009 1:37 PM

78 views

tags:

facebook, saas, design, feedback

butesch says:

Good to be reminded of the things that those designing/developing websites have been aware of for a long time

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<div style="margin: 12px 0px; font-family: arial; color: #333333; background: #ffffff; border: solid 4px #e5e5e5; width: 100%; clear: left;"><div class="CM_CTB_Content_Wrap" style="margin: 0px; padding: 0px;background-color: #ffffff;"><div style="border-bottom: solid 1px #dcdcdc; white-space: nowrap; margin-bottom: 8px; background-color: #eeeeee ;background-image: url(http://www.clipmarks.com/images/source-bg.gif); background-repeat: repeat-x; height: 24px; line-height: 24px; vertical-align: middle; padding-bottom: 4px; color: #666666; font-size: 10px;" ><a href="http://clipmarks.com/clip-to-blog/" title="see clips that are hot right now"><img src="http://content.clipmarks.com/blog_embed/ccd2f185-0b4e-494c-881c-b6159c88d477/F4A0C211-0971-47F3-ABFE-88DB64314B64/" alt="" width="19" height="19" border="0" style="vertical-align: middle; margin: 0px 4px; display: inline; border: none; float:none;" /></a>clipped from <a title="http://news.cnet.com/8301-13641_3-10201715-44.html" href="http://news.cnet.com/8301-13641_3-10201715-44.html" style="font-size: 11px;">news.cnet.com</a></div><blockquote style="text-align: left; padding: 0px 8px; margin: 4px 0px 8px 0px; background: transparent; border: none;" cite="http://news.cnet.com/8301-13641_3-10201715-44.html"><H1>Facebook and the downsides of software as a service</H1></blockquote><div style="height: 2px; font-size: 2px; background: #dcdcdc; border-bottom: solid 1px #f5f5f5; margin: 2px 4px;"></div><blockquote style="text-align: left; padding: 0px 8px; margin: 4px 0px 8px 0px; background: transparent; border: none;" cite="http://news.cnet.com/8301-13641_3-10201715-44.html"><P>With SaaS, changes get pushed out without those wait-and-see possibilities. Facebook is discovering that this can lead to unpleasant surprises for customers, who have no say in whether they want to adopt them <EM>right then</EM>.</P></blockquote><div style="height: 2px; font-size: 2px; background: #dcdcdc; border-bottom: solid 1px #f5f5f5; margin: 2px 4px;"></div><blockquote style="text-align: left; padding: 0px 8px; margin: 4px 0px 8px 0px; background: transparent; border: none;" cite="http://news.cnet.com/8301-13641_3-10201715-44.html"><P>On a more macro scale, Facebook (and SaaS in general) are emblematic of the substantially two-way relationship that now exists between companies and customers. The real-time nature of the conversation--and with something like Facebook, the ability of customers to vocalize and organize--is a precursor to what the majority of companies will have to deal with in the future. As the "<A href="http://www.cluetrain.com/" target="_blank">Cluetrain Manifesto</A>" presciently argued, all markets are going to be more conversational in the future.</P></blockquote></div><div style="margin: 0px 6px 6px 4px;"><table style="font-size: 11px;border-spacing: 0px;padding: 0px;" cellpadding="0" cellspacing="0" width="100%"><tr><td style="background:transparent;border-width:0px;padding:0px;">&nbsp;</td><td align="right" style="background:transparent;border-width:0px;padding:0px;width:107px" width="107"><a href="http://clipmarks.com/share/F4A0C211-0971-47F3-ABFE-88DB64314B64/blog/" title="blog or email this clip"><img src="http://content8.clipmarks.com/images/c2b-foot.png" border="0" alt="blog it" width="107" height="17" style="border-width:0px;padding:0px;margin:0px;" /></a></td></tr></table></div></div>

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