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POPSThe Sad Illusion Of Happy Customers Best Buy is not being picked on here, it could be them or anyone else. As a regular part of my work I have to trudge through large retail stores all the time and my biggest complaint is the lack of help. If you want us to buy, then have enough informed sales people to help us and get us through the lines quicker! "It's not rocket science. To make customers happy, all you need to do is offer high-quality goods at competitive prices and staff your stores with a sufficient number of well-trained personnel to ensure a smooth shopping experience."
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