The statement below may seem very obvious, but i think it's impact is profound. I am honestly amazed at how many news organizations still don't seem to get it.
This clip is from an excellent article that talks about how to avoid the irritation and frustration that we all feel when things don't go as we hoped or planned. It may sound simple, but i think this advice is very smart and powerful. I recommend reading the rest for further insight and good examples.
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