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POPSAirlines Listening to Bloggers
I spent yesterday on one of those one day business trips that I hate. You know the kind. Out early in the morning...complete day of business, then the late flight back home. I have two of those this week (yuck.). Yesterdays flights were impacted by weather delaying my arrival back to Atlanta until about mid-night. I should've been home by 9PM. With that kind of frustration in mind, and with thousands of air travelers now online in various social networks, it is no surprise that airlines are beginning to get savvy about reading what's being said about them. Freightdawg.com is one of those sites that gets read. The article below is from the Boston Globe regarding the frustrations of air travelers and airlines lurking on the comments to action customer service. That is absolutely brilliant stuff from a customer service point of view. While regular travelers like me will post about the travails of daily flying....I guarantee a blogger who got a comment and servic
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POPSDelta Recovery Continues in May Delta Airlines continues its impressive recovery from bankruptcy with strong year over year gains in passengers carried and in revenue growth. Delta's traffic rose 5.9% in May overall, with a very strong 2.9 percent growth in domestic traffic. Overall growth was driven by a whopping 12.8 percent growth in international traffic in May. Having personal experience in dealing with Delta senior management, Delta seems to be a changed airline. Using 6 sigma principals applied to everything from cabin cleanliness to misrouted bags, the airline seems to be in full recovery mode with momentum being felt by passengers. Delta's strategic investment in long haul routes has clearly benefited the airline due to lack of discounters on those routes. Most airlines have struggled domestically, with even stalwarts like Southwest Airlines openly discussing slowing expansion of their US domestic network.
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POPSBritish Airways accused of Price fixing Fuel Charges No Way BA! Virgin Atlantic Airways for a long time had the slogan "No Way BA!" painted on the sides of its Boeing 747's. This was initially in regard to a potential merger in the 1990's between British Airways and American Airlines. Today it means something different. Virgin Atlantic reported British Airways to British authorities on accusations of price fixing related to fuel surcharges. But the richest part of this story seems to be that the one BA tried talking into an off tariff agreement was...Virgin Atlantic. Can you say "Busted"?
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POPSAirline Flight Tracking: FBO Web 3D Fboweb.com has announced an implementation their online flight tracking system that integrates with google earth. This allows you to see in near real time, flight activity at major airports such as Atlanta, LAX, New York JFK and Chicago O'Hare.
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POPSAirbus Posts Record Loss of 572 million Euros Troubles in development and deployment of the A380 continue to impact Airbus and parent company EADS. Cancellations of orders, including all orders for the A380F freighter, by both FedEx and UPS, have forced the European aircraft maker to consider elimination of up to 10,000 jobs as well as spin off of a number of plants throughout Europe.
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