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POPSAirlines Listening to Bloggers
I spent yesterday on one of those one day business trips that I hate. You know the kind. Out early in the morning...complete day of business, then the late flight back home. I have two of those this week (yuck.). Yesterdays flights were impacted by weather delaying my arrival back to Atlanta until about mid-night. I should've been home by 9PM. With that kind of frustration in mind, and with thousands of air travelers now online in various social networks, it is no surprise that airlines are beginning to get savvy about reading what's being said about them. Freightdawg.com is one of those sites that gets read. The article below is from the Boston Globe regarding the frustrations of air travelers and airlines lurking on the comments to action customer service. That is absolutely brilliant stuff from a customer service point of view. While regular travelers like me will post about the travails of daily flying....I guarantee a blogger who got a comment and servic
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POPSLogistics Talent: Growing your Own I recently posed a question to my LinkedIn network requesting opinions on which US universities had the top supply chain and logistics programs. The answers I got weren't suprising. Stanford, University of Tennessee, Michigan State and Penn State featured predominantly. The article below from Logistics Management Magazine highlights an increasing desire by senior supply chain managers to grow their own internal talent rather than hire newbies straight out of the academic halls. The University of Michigan has a Master of Supply Chain Management degree that takes seasoned employees from other parts of a business, and combines their manufacturing or engineering backgrounds with an advanced supply chain degree. The thought is that these cross trained employees will bring a faster ROI than younger "supply chain only" employees whose background is only based on university learning. Whats your opinion? Is it better to cross train from inside than hire new grads?
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POPSThe Truck Driver who Reinvented Shipping Malcolm McLean was a pioneer in ocean transportation. He founded McLean Trucking, then ported that experience into founding Sea-Land Service Company, then sold that to take over United States Lines. A great man who revolutionized a business. Without his singular invention, the ocean container, the China Import revolution couldn't have occurred. Wal*Mart would still be a sleepy general store in Arkansas.
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POPSFedEx acquires balance of DTW FedEx acquires the remaining 50% of their general agent in China. This does not add domestic capacity, it only changes the ownership to 100% FedEx. Gives them a controlling interest in the international parcel business from China. DTW retains the intra-China business so far as I know.
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POPSThe Wal*Mart "Category" Killer Article. This is an old 2003 article, but I think its worth reading again. This talks about selling too much to one customer...and making a deal with the devil in doing so. This doesnt just apply to Walmart and i think since 2003 Walmart has realized it has the power to kill its vendors. (which helps nobody.) Certainly it did not motivate vendors to help WM with their RFID initiative.
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POPSHow some Hippies got Rich... Cool story of how 3 folks with a good idea backed into a business that made them into millionaires. Kinda like the Ben and Jerry story.
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POPSFire Your Bad Clients! Not every client is a good client. The advice in this column applies to both small companies and mega corporations a like. Firms that are losing money should consider this strategy early.
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POPSBizStats.com Outstanding site for statistical analysis and information on various industries.
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