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POPSHow Would You Interpret This Information?
I thought I was buying a product that would let me prepare and file up to 5 federal returns electronically. Admittedly, I bought turbotax home & business online which has more features. I saw nothing anywhere on Intuits site alerting me that if I bought the online version, I would be able to use it for more than one return. I filed my return, then attempted to log in and start a return for my mom. I searched in vain for a way to do this. Eventually after reviewing online support options, I contacted a support representative by phone. I explained what I was trying to do; her initial reaction was that I should be able to do what I paid for. So I asked her to show me where to log in. She then spent some time looking for a way to do this. After about 10 minutes she asked someone while I was on hold, who told her that only 1 was allowed. I asked where on the Intuit site is there any mention of this? We could not find one. I did find this information featured prominently on the h
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POPSLearning to See A well-named book. One of the key ideas is that we must learn to recognize waste, and make it visible in the context of a value stream so that we can measure it's impact on business results. This is more of a workbook than a text book. Unlike the others, this book focuses on a single tool, which the author refers to as a value stream map (vsm). I'm told that Toyota refers to this as a "material and information flow diagram." This turns out to be a good description of two of the key features of this "map." I think of this as a model that highlights a specific set of resources, along with the flow and waste associated with those resources.
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POPSLean Thinking Introduces 5 principles of lean thinking: Value The Value Stream Flow Pull Perfection
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POPSLean Production Simplified More to come it's getting late. Of the 4 books at the bronze level, this one has more on the "Jidoka" concept and "poka-yoke" systems, and Hoshin Planning than the others. It also explains 3 types of "pull" systems, and 6 kanban rules. Learning to See has some material on pull systems as well
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POPSGemba Kaizen (Easy for you to say!) Loosely translated (I'm from Texas after all) Gemba Kaizen means continuous improvement of the workplace, i.e. "the place where the products or services are formed." This book introduces "major kaizen concepts and ""major kaizen systems." Kaizen concepts: Kaizen and management Process versus result Following the PDCA/SDCA Putting quality first Speaking with data Treating the next process as the customer Kaizen systems: Total Quality Control (TQM) Just-in-time production system (JIT) Total productive maintenance(TPM) Policy deployment (Hoshin Planning) Suggestion system Small-group activities (teams) A key feature of this book is the Glossary in the front of the book. You may also find it helpful to compare and contrast the treatment of Kaizen systems and concepts in this book with those shown in Lean Production Simplified. Both books present their information in the context of manufacturing work. Other books in the library address this gap.
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POPSWhy Create a Learning Culture? This is why Toyota wants a Thinking Organization, and uses the PDCA problem solving/ structured learning approach to grow everyone's skills. what they should be doing = twi,(job instruction) standard work how they can do it better = pdca how they will know they have achieved desired results = built in feedback (quality at the source) reflection = hansei knowledge-sharing = yokoten part of the way they function on a day to day basis = standard work, daily work
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POPSSentinel Effect Boy I wish I knew about the "Sentinel Effect" sooner - when I looked like a jack-ass in front of my peers. I'm not sure how an after the fact (once consumption occurred, it was reported). I need one that sets of a buzzer before I look like a jack-ass!
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