rwdamelio

Robert is a consultant, author, and President of THE BOTTOM LINE GROUP, a Dallas, Texas based management-consulting firm. Robert has spent 25 plus years working with both Fortune 500 and Government organizations to help them strengthen operations, increase productivity, and provide customer-perceived value. Throughout his career, he has focused exclusively on understanding and improving knowledge-intensive work in service, professional, administrative, and “non-manufacturing” processes. He’s designed and facilitated hundreds of hours of classroom learning and also provides coaching and guidance in process improvement, process management, and change management to individuals at all organization levels. During the last 10 years especially, Robert has been helping leaders within Client organizations plan, implement, and measure the results of their major organization change and improvement initiatives.
Many of you may know Robert from his current ASQ Lean Enterprise Division leadership role, as Chair of the Lean body of knowledge and certification committee, or as the author of The Basics of Process Mapping. Read more at my blog. See Where to Find Me on the Web below.

Mostly because its "too cool for school."
I spend a lot of time reading and researching the web. In theory, because I'm an author and working on my next book. It's great to be able to easily grab something and save it for posterity with just a click or so.

Email: 
Website/Blog: http://knowledgeworkdesign.blogspot.com